Provider Network Deployment Manager (Lab and Physicians)
Beacon Lab Benefit Solutions (BeaconLBS) partners with health plans, independent, physicians, and hospital labs to deliver high quality, clinically-appropriate, and cost-effective laboratory services.
Interested? Submit your resume and apply here.
Primary Responsibilities
- Outreach to Laboratories and Physician Offices
- Web research to obtain information and identify contacts
- Phone calls and emails to encourage them to attend training on applicable programs
- Facilitate and/or present web-based training
- Document client interactions in SharePoint and/or SalesForce
- Test Directory Maintenance
- Evaluate lab credentials for eligibility for programs
- Obtain key information and register labs
- Request and receive lab test directory
- Identify and communicate tests covered under our programs
- Ongoing Support
- Provide on-going assistance and answer questions
- Escalate reported issues and track to resolution
- Document all applicable events in the SharePoint or SalesForce tracking system
- Claims Monitoring
- Help labs understand claim requirements
- Notify labs of ongoing claim issues so they can be corrected
- General Requirements
- Apply Beacon’s Standard Operating Procedures to daily work
- Demonstrate and maintain proficiency in all concepts and technical applications
- Comply with all company policies, procedures, and workflows
- Perform all other related duties as assigned
- Occasional travel may be required
- Required Qualifications
- Bachelor’s Degree and/or 3+ years of: provider relations, customer service, laboratory operations, or managed care and/or equivalent combination of education and experience
- Ability to prioritize and handle multiple tasks simultaneously
- Strong research and analytical skills, detail-oriented
- Strong customer relations skills
- Proficiency in Microsoft applications including:
- Word, Excel, Outlook, and PowerPoint. Experience with Teams, and web-based presentation applications is a plus
- Experience using SharePoint or SalesForce