Provider Network Deployment Manager (Lab and Physicians)

Provider Network Deployment Manager (Lab and Physicians)

Beacon Lab Benefit Solutions (BeaconLBS) partners with health plans, independent, physicians, and hospital labs to deliver high quality, clinically-appropriate, and cost-effective laboratory services.  

Interested? Submit your resume and apply here.

Primary Responsibilities

  • Outreach to Laboratories and Physician Offices
    • Web research to obtain information and identify contacts
    • Phone calls and emails to encourage them to attend training on applicable programs
    • Facilitate and/or present web-based training
    • Document client interactions in SharePoint and/or SalesForce
  • Test Directory Maintenance
    • Evaluate lab credentials for eligibility for programs
    • Obtain key information and register labs
    • Request and receive lab test directory
    • Identify and communicate tests covered under our programs
  • Ongoing Support
    • Provide on-going assistance and answer questions
    • Escalate reported issues and track to resolution
    • Document all applicable events in the SharePoint or SalesForce tracking system
  • Claims Monitoring
    • Help labs understand claim requirements
    • Notify labs of ongoing claim issues so they can be corrected
  • General Requirements
    • Apply Beacon’s Standard Operating Procedures to daily work
    • Demonstrate and maintain proficiency in all concepts and technical applications
    • Comply with all company policies, procedures, and workflows
    • Perform all other related duties as assigned
    • Occasional travel may be required
  • Required Qualifications
    • Bachelor’s Degree and/or 3+ years of: provider relations, customer service, laboratory operations, or managed care and/or equivalent combination of education and experience
    • Ability to prioritize and handle multiple tasks simultaneously
    • Strong research and analytical skills, detail-oriented
    • Strong customer relations skills 
    • Proficiency in Microsoft applications including: 
    • Word, Excel, Outlook, and PowerPoint.  Experience with Teams, and web-based presentation applications is a plus
    • Experience using SharePoint or SalesForce

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